Professional Services

What Do We Do

Our professional services goal is to assist clients in the successful implementation of their Customer Relationship Management and Technology
business objectives through the appropriate use of methodologies intended to streamline and optimize business process objectives.

Professional Services

Our consultants enable clients in setting strategic operations priorities, refining business process objectives and setting ROI targets for project implementation and deployment by employing the following process:
  • Solution Classification-Our consultants conducts an initial collaborative engagement with our clients to determine scope of requirements and establish the basis for the various workflows, integration dependencies, reporting and analytics and migration artifacts to be delivered.
  • Solution Design-During this phase, our objective is to assist clients define how the designed solution architecture will achieve business and technical objectives.
  • Solution Execution-Our team leads client engagement to ensure the what and how are developed and configured appropriately and proficiently. In its entirety, this phase consists of iterative delivery that encompasses design, build and testing activities with subject matter experts (SMEs).
  • Testing and Rollout- a collaborative engagement with our clients to certify defined functional and technical strategies are met and delivered successfully. This is inclusive of Kuwa’s commitment to conduct client demos of the deliverable, triage defects and deliver resolution within the agreed upon SLA.
  • Project Go Live- pre and post go-live initiatives geared towards accomplishing a smooth transition during product deployment and documenting the project’s lessons learned. This is done as a source of reference for our clients and also represents a guide for our consultants on their future client engagements.

Product Management

Kuwa Consulting Group SMEs successfully support Life Sciences organizations seeking additional support during the concluding phases of the Product Lifecycle;
  • Commercial: Brand Strategy, Portfolio Review, Global Launch, Sales Support
  • Customer: Customer Journey and Workshop, KOLs interviews and surveys
  • Post-Customer: Post-market clinical data, Clinical studies.

Cross-Functional Teams Management: Our consultants direct and provide guidance to Client programs and project team members with matrix-reporting relationships, while ensuring staff readiness (knowledge, skills, abilities) against program metrics, priorities, processes and procedures in driving performance with year end results delivered on time and within pre-defined budget and scope.
Project Management: Our consultants can develop, communicate, document, archive and maintain project and program plans, and associated risk-mitigation plans, using client proprietary productivity tools and tableau reporting dashboards, while meeting expected deliverables and requirements.